At Countertop Pro GTA (“we”, “us”, “our”), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://countertoppro.ca/ (the “Website”) or contact us for quotes and services.

Who We Are

Website: https://countertoppro.ca/
Business: Countertop Pro GTA
Address: 103 The East Mall, Unit 2, Etobicoke, ON M8Z 5X9
Phone: 416-733-5555
Email: info@countertoppro.ca

1. Information We Collect

We may collect information in the following ways:

A) Information you provide to us

  • Name, email, phone number

  • Project address/location (for quoting and scheduling)

  • Details submitted through forms (material preference, measurements, timeline, budget range)

  • Photos, drawings, inspiration images, or competitor quotes you upload (if you choose to upload them)

  • Messages you send via forms, email, or phone

B) Information we collect automatically

  • IP address and general location (city/region)

  • Browser type, device type, operating system

  • Pages viewed, time spent, clicks, referral source

  • Cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use information to:

  • Provide quotes/estimates and answer inquiries

  • Schedule templating, delivery, or installation

  • Communicate about your project and customer support

  • Improve our Website, service experience, and marketing performance

  • Prevent spam, fraud, and security issues

  • Maintain business records and comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share limited information with trusted service providers only as needed to operate our business, such as:

  • Website hosting and IT/security vendors

  • Email/phone communication providers

  • Analytics providers (if enabled)

  • Spam filtering services (if comments are enabled)

We may also disclose information if required by law or to protect our rights and safety.

4. Uploaded Files (Photos, Drawings, Competitor Quotes)

If you upload files to request a quote, we use them only to evaluate and price your project.

  • Access is limited to staff and vendors who need it to provide services.

  • We do not publish uploaded files without your permission.

  • Please avoid uploading files that contain sensitive personal information.

5. Cookies & Similar Technologies

Cookies help the Website function and help us understand visitor behavior.

A) Comment cookies (if comments are enabled)
If you leave a comment, you may opt in to saving your name/email/website for convenience for up to one year.

B) Login cookies (if user accounts exist)
If you log in, cookies may store login/session information (typical durations follow standard WordPress settings).

C) Analytics cookies (if enabled)
We may use analytics tools to understand traffic and improve the Website.

You can control cookies in your browser settings. Disabling cookies may affect certain features.

6. Embedded Content From Other Websites

Pages may include embedded content (videos, maps, articles, etc.). Embedded content behaves like you visited that third-party site directly, and those sites may collect data according to their own policies.

7. How Long We Retain Data

We keep data only as long as needed for the purposes described:

  • Inquiry/quote records and uploaded files are retained for business operations and follow-up, then deleted or archived as appropriate.

  • If comments are enabled, comments and metadata may be retained to improve moderation and prevent spam.

  • If user accounts exist, user profile information is stored until changed or deleted by the user/admin (subject to system limitations).

8. Your Rights & Choices

You may request:

  • Access to the personal data we hold about you

  • Corrections to inaccurate data

  • Deletion of certain personal data (subject to legal, security, and business record requirements)

To make a request, email info@countertoppro.ca.

9. Security

We use reasonable safeguards to protect your information. However, no online transmission or storage system is 100% secure.

10. Children’s Privacy

Our Website is not intended for children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

Contact Us

Countertop Pro GTA
103 The East Mall, Unit 2, Etobicoke, ON M8Z 5X9
416-733-5555
info@countertoppro.ca